Credit Card Charges
We do not bill your credit card until your order actually ships, except on Special Order Items and Pre-Order Equipment. Although we put great effort into maintaining our inventory for 100% order fulfillment and customer satisfaction, the availability of some items are beyond our control such as imported items that can be delayed by Customs, weather related delays to carriers bringing us our stock, or natural disasters in the region a product is manufactured. If we were to process your credit card payment at the time your order is placed and an item is out of stock, you could be billed for an item that you might not receive for many days after payment. We simply don’t think you should pay us for something unless we can get it to you.
Alternative forms of Payment
We accept ACH, Bank Wire, and check only for all orders $4,000 and higher.
Custom Order and Pre-Order Items
Special Order, Custom Order and or Pre-Ordered Items are not returnable as your item was purchased for, modified for, or customized specifically for you. Additionally, once we have placed your order with our vendor for a custom or special-order item, the order cannot be cancelled for a refund unless we are able to cancel the order with our vendor or manufacturer. Depending on the item, we may be able to offer a partial refund, at our discretion, dependent upon the salability of the item or items purchased. Any pre-order item cannot be cancelled after 2 business days have passed, since a pre-ordered item is inventory we have purchased and are holding specifically for you with our promise to ship to you upon arrival and not sell it to another customer. Items held for shipment at the customer's request will be treated as Pre-Order Items.
Returns Policy - Unused Items
Any UNUSED item can be returned within 30-Days of purchase for a refund, not including customized or special order items or pre-order equipment (see below). Unused returned items must include original packaging and instructions, and be in resalable condition upon receipt by our warehouse in order to be eligible for a refund. However, you are responsible for shipping the product back to us and we do not refund the original cost of shipping the product to you. There is a mandatory restock fee of 20% deducted for any and all returned Parts and Supplies as Cost of administration, shipping labor, packaging materials, restock labor, credit card fees (which are not refunded to us), typically exceed this 20%. Larger equipment is subject to a restock fee of 15% (10% if paid by wire or ACH as we do not have credit card fees), but this fee (for equipment only) is discretionary in amount and completely based upon the labor involved in handling your return such as inspection, testing, possible repackaging, etc. Accordingly, it could be more if packaging and instructions are not returned and or if item needs to be cleaned, repaired, recalibrated, etc. To minimize this restock fee on equipment (not parts) your return must include original packaging and instructions, the packaging and item must be free of damage and show no signs of distress or wear as a result of return shipping such that the item can be sold as new, the same way you would expect to see it when you purchase a new item. Additives, chemicals, corks, filter media, and similar items cannot be returned if the package has been opened. Your return MUST be accompanied by an email authorization which authorizes the return.
Warranty Coverage
Once a piece of equipment is used or put into service or altered in any way in preparation to be put into service, the item will then be covered by the manufacturer’s warranty. For most of our manufacturers their warranty is 1-year, but for some it is 2-years. Length of warranty will be noted in your owner's manual. We are the authorized dealer for most products we carry and can facilitate most warranty repairs under the manufacturer’s warranty at or from our facility. Repair, and or replacement if an item cannot be repaired, is subject to the product being used according to it's operating instructions and for the product's intended purpose(s). For all vendors which we are the authorized service dealer, warranty repairs/service is at our place of business. Technical support and service, in most cases, can be handled remotely via email, phone, video conference, etc.. If you need warranty support please email us, with your order number in the subject line, with a narrative/detailed description of the problem you need assistance with. If applicable, please send photos. Very important, any photos MUST be sent as ATTACHMENT / NOT embedded as embedded photos cannot be flipped, zoomed in, cropped, etc. to possibly be forwarded to the manufacturer for review.
Damaged Shipments
We carefully select the carriers we use for transport, both
small package and truck, and we are very diligent about how an item is packaged
to prevent damage; however, on rare occasions there can be damage to a product
while in transit. A customer is also welcome to select and hire a carrier
of their preference. For any shipment where we have arranged the transport, we must be notified of damage within 2-business days of receipt of the shipment/order.
Installation of Equipment
Installation of equipment, especially wiring and electrical connections, should be performed by a licensed electrician or technician. Damage or injury caused during installation is not covered under warranty.
You must inspect your delivery and notate any damage on the delivery receipt at the time of delivery and before you sign for it. In the rare event of damage, we will require your order number, a copy of the notated delivery receipt, photos of the crate and/or packaging, and photos of the damage to the product. Do not dispose of the protective packaging, crate, box, etc., until any claim with the carrier has been resolved as they may want to inspect it.
Please contact us if you wish to use your own carrier.
Winemakers Depot accepts no responsibility for any loss or damage to any item while in transit if we did not select the carrier, nor do we handle any processing of related claims.
Please do the following to obtain your replacement item: Inspect the box the damaged item was shipped in. If there is damage to the box; we need you to save the box, the packing materials, and the damaged item. If the damage is to a liquid item, please store the damaged item and the packaging so that it will not damage your home or office. We will decide whether to contact the shipping company for an inspection. If a claim needs to be filed with the shipping company, we will take care of it. The shipping company may need to inspect the item and the packaging materials; this is why you must keep them, plus we may need the item returned to us. If the shipper needs to inspect the item and packing materials, we will have them contact you directly to arrange a convenient time for an inspection.
***Keep in mind, if you select a USPS mode of shipping, the Post Office does
not guarantee transit times, nor do they insure their packages for loss or
damage. Insurance with the postal service can be purchased at an
additional expense at your request.
Order Discrepancy
Any order discrepancy must be identified and reported in writing via email to info@winemakersdepot.com within 14-days after receipt of your order. You must include your order number in the subject line of any email correspondence.
PRIVACY POLICIES:
Winemakers Depot Privacy and Security Policy
Thank you for visiting our web site. This privacy policy tells you how we use personal information collected at this site. Please read this privacy policy before using the site or submitting any personal information. By using the site, you are accepting the practices described in this privacy policy. These practices may be changed, but any changes will be posted and changes will only apply to activities and information on a going forward, not retroactive basis. You are encouraged to review the privacy policy whenever you visit the site to make sure that you understand how any personal information you provide will be used.
NOTE: The privacy practices set forth in this privacy policy are for this web site only. If you link to other web sites, please review the privacy policies posted at those sites.
Collection of Personal Information
We collect personally identifiable information, like names, postal addresses, email addresses, etc., when voluntarily submitted by our visitors. The information you provide is used to fulfill you specific request. This information is only used to fulfill your specific request. Your phone number will only be used to contact you if there is a question about your order. The email address is used to notify you when your order has shipped. We also may send our newsletter to your email address which you can request at anytime to be cancelled.
What Information We Share With Others?
Only information that is required for the processing of your order is exchanged with any third parties. Examples of third party companies that may require some of your information are:
- Merchant Banking Providers: for the processing of your charge card transaction.
- Shipping Providers: for the delivery of your order.
Cookie and Tracking Technology
A cookie is a block of text that is placed in a file on your computer by a web site you have visited. They are routinely used so that a web site can recognize you between visits.
The Site may use cookie and tracking technology depending on the features offered.
Additionally, cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site. Cookies can also help customize the Site for visitors. Personal information cannot be collected via cookies and other tracking technology; however, if you previously provided personally identifiable information, cookies may be tied to such information.
Security of Your Personal Information
We always use industry-standard encryption technologies when transferring and receiving consumer data exchanged with our site. The current industry standard technology utilized on this site is 256-bit SSL (Secure Socket Layer) provided by Trustwave. Your personally identifiable information is kept secure. Only authorized employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information. All emails and newsletters from this site allow you to opt out of further mailings.
Privacy Contact Information
If you have any questions, concerns, or comments about our privacy policy you may contact us By e-mail: info@winemakersdepot.com or By Phone: 360-878-8983.
